Shipping & Returns

Orders delivered outside Italy may be subject to local customs duties, import VAT, and handling fees. These charges are not included in our prices or shipping costs and are the responsibility of the recipient.

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• Please use a trackable shipping option when returning items:

• Return address: Villa Cetinale Strada di Cetinale 9, 53018 Sovicille (SI), Italy

We offer a 30-day returns policy from the date of purchase. After this period, we are unable to provide a refund or exchange.

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Eligibility for Returns

Items must be unused and in their original condition.

Please return items in their original packaging, if possible.

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How to Return an Item

Contact us before returning an item:

Email: shop@villacetinale.com

Phone: +39 0577 311147

Send your return to:
Villa Cetinale
Strada di Cetinale 9, 53018 Sovicille (SI), Italy

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Shipping costs are your responsibility and are non-refundable.

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Refund Process

Once we receive and inspect your returned item, we will notify you by email.

If approved, your refund will be processed and applied to your original payment method within a few days.

We only replace items that are defective or damaged.

• If you need an exchange, contact us at shop@villacetinale.com or call +39 0577 311147.

• Send your return to the same address listed above.

• If your item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return.

• Once we receive your return, a digital gift voucher code will be emailed to you to spend online.